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Shipping & Returns


 

FREE SHIPPING ONLY APPLIES to the CONTINENTAL USA
If you are not within the continental USA and are unwilling to pay extra charges to ship to your location, then we will issue you a FULL refund of the purchase Price!  Feel Free to call us for any quotes and or questions you have!

!!IMPORTANT NOTICE!!


PLEASE INSPECT ALL PACKAGES AT THE TIME OF DELIVERY, IF PACKAGES ARE DAMAGED IN ANYWAY PLEASE REFUSE THE PACKAGES AND HAVE THE DELIVERY COMPANY TAKE IT WITH THEM.  FAILURE TO DO SO CAN RESULT IN NO REPLACEMENT OR SHIPPING COSTS ASSOCIATED WITH GETTING A FREE REPLACEMENT.  ONCE YOU HAVE RECEIVED YOUR FURNITURE, PLEASE OPEN PACKAGES TO CHECK FOR ANY PROBLEMS.  IF THERE IS A PROBLEM WE WILL DO OUR BEST TO ASSIST YOU IN TAKING CARE OF IT!

 

Alaska, Hawaii, and Canada

 

If you live in either Alaska orHawaii you can give us a call at (616) 446-2698 and we can look into how much extra it would cost to ship the products out to you!  Otherwise send an email to doublerenterprizes@gmail.com and we can give you a custom quote on how much it would cost to ship it out to you!  WE DO NOT SHIP TO CANADA AT THIS TIME.

 

Shipping Info

Double R Enterprizes is a drop-ship company and as-such, ownership of the product transfers to the consumer when the freight handler picks up the product from the source. This includes, but not limited to, the factory, the warehouse, or the showroom. The products can and does ship from many different locations. Arrival times will vary depending on the shipping destination, freight company, warehouse location, and availability. Please plan on 4-6 weeks for delivery. We make every effort to ship and deliver within 1-2 weeks but sometime that’s not possible.

 

Ground Shipping

Smaller products will be shipped with regular ground shipping (generally USPS, FedEx, UPS or DHL). The average transit time is between 1-7 business days for any destination in the contiguous United States.

Truck Freight

Larger items will be shipped via truck freight. The shipping company will contact you in advance to schedule the delivery of your order. They will set up a window of time of 3+ hours that you or someone you appoint must be there to receive the product. Please note that if you are not available for a delivery appointment or the carrier cannot contact you, the order will be held for you for several days. There may be a charge for this service. After this time, the order will be returned to the manufacturer for credit under our “Standard Return Policy”.

Free Shipping

 

The free shipping policy is for the lower 48 contiguous states. It is for delivery to your curbside only. It is the customer’s responsibility to unload the product from the back of the truck. If the item is very heavy make sure to have plenty of assistance to remove it from the truck. The carrier can use a lift gate for an additional fee, usually about $30, to get the product to the ground for you. Delivery to the inside of your door is sometimes possible for an additional fee. White glove service is also possible for an additional fee, often quite substantial. Please contact us if you require any of these additional services. We will get you a quote on the cost of the additional services.

Delivery of the Product


Very Important! When the freight company picks up (receives) the product from the source it is now owned by the customer. When they deliver it to you, you should make sure to inspect it for damage, if possible, before the carrier leaves.  If the carrier will not wait, inspect the boxes and write down on the invoice they ask you to sign all evidence of mishandling such-as holes, dents, scratches, and scuffmarks on the boxes.  The WORST thing you can do is sign your name plain and clear.  PUT SOMETHING ON THE PAPER THEY MAKE YOU SIGN EVEN IF THE BOXES LOOK PERFECT, TO PROTECT YOURSELF.  If you sign it without noting damages you are saying the product(s) you received are in acceptable condition, as is. This releases the carrier from liability and most claims for damage after that will be denied. The maximum the carrier will cover for concealed damage is 1/3 the cost of the damaged product at their discretion. We will file on your behalf in the event there is recorded or concealed damage. We are not liable for the carrier caused damage. Once you sign for the product clear, in “as is” acceptable condition. If you see any evidence of mishandling, scratches, holes, dents, or anything else on the box sign the invoice as “DAMAGED“. We will then file a claim on your behalf to recover the cost to fix/replace the damaged product. Please protect your interests by inspecting the product promptly.

 

Shipping Lead Time

All orders can take up to 5 business days to be processed and 10 business days to be shipped, although some packages have been processed and shipped the next day.  This does however vary depending on if the item is in stock or not.  You will be notified if the item is however not in stock.

Shipping Time In Transit


Because of the size and weight of the products shipping time varies.  Please allow 1-4 weeks for the item to be shipped.  Most items however are shipped within 1 week and at your house within 2 weeks!

Shipment Tracking


Orders are processed within 5 business days of us receiving them.  You'll receive notification via email when your order is processed and a tracking number will be sent to your email when it is shipped.

Damaged Products


If you received damaged products or missing parts, please contact us via email or call our number.  We will ship out replacement parts as quickly as possible.

Refunds


Although some sales are final, in some cases we can refund your payment, if you are not satisfied with the product.  When this happens you may be subjected to a restocking fee and the cost of shipment of the order.  Please get in touch with a sales rep if this happens!


General Shipping

 

At Kids Loft Beds Direct, all shipments within the contiguous USA are free.  Generally, orders placed with us will leave our warehouse within one business day.  Occasionally, due to unforeseen circumstances, an order will take up to 10 business days to ship.  If this happens we will be sure to contact you and let you know when your item will ship.  Although your item may ship out immediately it may take longer than that to receive your tracking number.  Tracking numbers will be sent you via email as soon as that information becomes available to us.  Generally we will ship all orders via UPS.  We reserve the right to use any carrier.

 

Shipments To Alaska, Hawaii, Canada, and US Territories

 

We are happy to ship to one of these areas but unfortunately additional shipping will be charged.  To see the cost to ship to one of these areas, add a product to your cart and go through the checkout process.  Costs are determined by your exact location.  All shipments to one of these areas will also ship within 3 business days.  In most cases, your order will leave our warehouse within 1 business day.

 

International Shipping

 

Unfortunately, we do not offer international shipping at this time.

 

Damages & Exchanges

 

Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. If you have received a damaged product please contact us immediately (616-446-2698) before the carrier leaves. We can make the determination whether to accept it as damaged or to refuse delivery. We will need photos to determine the extent of the damage.  Keep all of the original packaging of the damaged products. It is required for returns if the product needs to be returned. Discarding shipping materials or box contents waves your right for product replacement or return. Often it is easier and quicker to accept the shipment as “DAMAGED” and when this happens we will send out the replacement pieces after getting a copy of the BOL to make sure you put something other than your name.

 

Returns

 

Generally on all items the return policy is that you are responsible for round trip freight if the furniture has already been shipped. Please contact us and we will assess your situation. A 15% re-stocking fee is also deducted from your refund in most cases. On Free Shipping items the shipping charges are included in the price but you will still be charged for the actual round trip shipping costs incurred by Double R Enterprizes. Please make sure the furniture you order is what you want! One way freight cost can easily be 1/3 of the purchase price. Round trip freight alone with the 15% restocking fee will in many cases leave very little, if anything, to refund. We cannot accept returns for assembled merchandise. All returns must be in their original packaging. Items will not be authorized for return after 30days from the delivery date. Your credit card will be refunded once we or the manufacturer receives the returned item. Authorization is required for all returns. All returns without authorization will be returned to the customer at the customer’s expense.

 

1. You decided to cancel your order

 

Your request to cancel an order will be sent to the manufacturer to see if it is still possible. If the item has been prepared for shipment or has already shipped, you will not be able to cancel the order without incurring expenses. You can still return it under the “Standard Return Policy”.

 

2. You received the product but the product is not working correctly, is missing parts, or is visibly damaged or deformed

 

If the item isn't working correctly, and it does not appear to have been damaged during shipping, please see the paperwork that came in the original box for instructions on how to file a warranty claim with the manufacturer. The manufacturer is responsible for any manufacturing defects or deficiencies with its products. (If the item is damaged or defective due to shipping damages, please see situation 3 directly below.)

 

3. You received an item that appears to have been damaged during shipping

 

If a package appears to have been damaged during shipping, the item is oftentimes still okay.  If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waves your right to get your product replaced or repaired. Before contacting us, please test the item's functionality. If everything works okay, there is no reason to contact us or file a shipping damage claim. If your product is not working correctly due to the damages that occurred during shipping and you have kept the original shipping materials, please contact us so that we may submit a shipping insurance claim. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out new parts or a new product.

 

4. You've received the product but you've decided you want to return it

 

If you receive an item and decide to return it, you can do so if and only if all of the following requirements are met:

 

1) The item must be unopened, unused, and still in the original packaging.

2) You must contact us to notify us that you'd like to return the item within 30 calendar days of receiving the item.

3) You MUST contact us to get an RMA Number and return instructions PRIOR to returning the item.

 

If you return an item without all three of the above requirements being met, the item will be refused and come back to you and no refund will be issued.  If you meet all three of the above requirements, your refund will be issued in one of the following two manners (which we will discuss with you over the phone):

 

1) You can receive the full amount you originally paid for the returned item (less our actual cost for shipping and handling) as a store credit, OR

2) You can get a cash refund for the amount you originally paid LESS a 15% restocking fee and our actual cost for shipping and handling.

 

Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs (to get the item to you) will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your refund should you wish to make a return.

 

In either case, you are responsible for return shipping charges to return the product to us.

 

5. You refuse the delivery of your order, and it comes back to us

 

If you refuse an item and it comes back to us, you will be issued a refund LESS a 15% restocking fee and our actual cost for shipping and handling.  If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete. Once the shipping claim process is complete, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we are unable to provide a refund.

 

Use of this site constitutes total acceptance of these conditions.

2017 © Kids Loft Beds Direct, a Double R Enterprizes store